Thank you for shopping with Liberty Market for your natural health and wellness needs. We are dedicated to providing the highest quality products and a satisfying customer experience. Please read our policy carefully before completing your purchase.
ALL SALES ARE FINAL
Due to the nature of our natural health and wellness products, including supplements, personal care items, and other consumable goods, we maintain a strict no returns, no refunds, and no exchanges policy.
This policy is in place for the following reasons:
- Product integrity and safety: We guarantee the purity, potency, and safety of our products when they leave our facility. As a result, we cannot accept returns, as we cannot be sure of the storage or handling conditions once the product has been delivered. This protects our customers from potential tampering or contamination.
- Hygiene and sanitation: For personal health and safety reasons, we do not accept returns on personal care items.
- Accountability: This policy ensures we are both accountable for your success. We have made our product information and intended use clear, and we provide resources to help you achieve your wellness goals.
Exceptions to our policy
In the rare event that your product arrives damaged or you receive an incorrect item, we will work with you to find a resolution. We will review such claims on a case-by-case basis.
To be eligible for a replacement or store credit, you must notify us within 7 days of receiving your order by contacting our customer support team at friends@libertyfarmacy.com. You will be required to provide:
- Your Name
- Your order number.
- A clear photo of the damaged or incorrect item.
Shipping costs
Original and return shipping costs are non-refundable.
Before you buy
We understand that a no-refund policy is a significant commitment. We encourage all customers to:
- Carefully read product descriptions, ingredient lists, and instructions.
- Reach out to our customer support team with any questions or concerns before making a purchase.
By completing your purchase, you acknowledge and agree to this policy.
Thank you for your understanding and trust.